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Serving Up Excellent Community Relations
business, chick-fil-a, prattville,
Prattville’s Chick-fil-A staff and management believe in treating their customers well, inside the restaurant and outside in the community.
The business is one of the most honored franchises in the chain, regularly rating at the top in quality and customer service among the 1,300-plus Chick-fil-A restaurants nationwide.
Store owner Wayne Grier credits that reputation for doing “things most fast-food restaurants don’t do.”
Those services include taking drink refills and trays to the tables and picking up trash when diners have finished. It also rewards its employees with scholarships for dependable service, which creates a motivated workforce.
That service-focused attitude extends outside the doors of its Cobbs Ford Road location. The franchise participates in programs with schools, churches and the library, often sending its cow mascot for visits. Spirit nights are held with a portion of proceeds going to local schools, while coupons and other rewards are doled out for special accomplishments.
Story by Dan Markham
